1. Order Processing
- Processing Time: 3-5 business days (Mon-Fri, excluding holidays)
- Order Verification: All orders verified for accuracy
- Modifications: Contact 3546917455@qq.com within 12 hours of ordering
2. Shipping Destinations & Options
We ship to USA, Canada, UK, Australia, EU countries, Japan, South Korea, Singapore.
Shipping Methods:
- Economy: 18-30 business days (tracking included)
- Standard: 12-22 business days (full tracking)
- Express: 7-14 business days (priority service)
Delivery estimates begin after dispatch. Customs may cause delays.
3. Shipping Costs
- Calculated at checkout
- Free Economy Shipping on orders over $85 USD
- Express Shipping available for additional fee
4. Customs & Duties
- Customers responsible for all customs duties, taxes, and fees
- Charges not included in our prices
- Check your country’s import regulations before ordering
5. Packaging
Each toy receives careful packaging:
- Individually wrapped for protection
- Extra padding for delicate features
- Sturdy boxes with reinforced tape
- Eco-friendly materials where possible
6. Order Tracking
- Tracking numbers emailed within 2-4 business days
- Carrier systems may take 24-48 hours to update
- Contact if no tracking movement after 12 business days
7. Delivery Responsibility
- Ensure shipping address is accurate
- Not responsible for delays from incorrect addresses
- Responsibility transfers upon delivery confirmation
- Additional fees for failed delivery attempts
8. Shipping Issues
Lost Packages:
- Contact if no updates for 28+ business days
- We’ll open carrier investigation
- Resolution may take 5-7 weeks
Damaged Items:
- Inspect upon delivery
- Note visible damage on receipt
- For concealed damage, contact within 72 hours with photos
- We’ll arrange replacement or refund
9. Contact
- Email: 1326854739@163.com
- Phone: +86 17626401672
- Hours: Mon-Fri, 9 AM-5 PM China Time
Response within 24-48 business hours.